FAQ

Membership

1. What is Frasers Rewards?

  • Frasers Rewards is a shoppers' loyalty programme that allows you to earn Frasers Points at all Frasers Centrepoint Malls listed below.

    • Anchorpoint,

    • Bedok Point,

    • Causeway Point,

    • Changi City Point,

    • China Square Central,

    • Eastpoint Mall,

    • Northpoint,

    • Robertson Walk,

    • The Centrepoint,

    • Valley Point,

    • YewTee Point and

    • Waterway Point

  • Frasers Rewards now comes in the form of a mobile application (app), where you can download from the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices).

2. Who qualifies to apply for Frasers Rewards?

  • Frasers Rewards is open to all local residents aged 18 years and above, holding a valid Singapore NRIC or foreign work permit. Friends and family members keen on enjoying the same benefits can download the Frasers Rewards mobile app. Tourists and shoppers holding on to employment pass, dependant pass and student pass are encouraged to visit the Customer Service Counter of any participating Frasers Centrepoint Malls.

3. How do I download the Frasers Rewards app?

  • Visit Benefits page to download the app or search for "Frasers Rewards" in the App Store or Google Play.

4. How do I login to the app if I am an existing member?

  • Use your registered NRIC/FIN (e.g S1234567A) as your Login ID.
  • Enter your date of birth as your default password in the format ddMMMyyyy. The password is case sensitive. (e.g if your date of birth is 2 January 1972, then your password is 02JAN1972).

5. How do I login if I am registering to be a member for the first time?

  • Download the app and register with your email address and an alpha-numeric password of your choice. Your password is case sensitive.
  • Complete the email verification process and you are now ready to start earning with Frasers Rewards.
  • Remember to visit Customer Service to update your date of birth to enjoy double points during your birthday month.

6. Do I need to activate my Frasers Rewards membership account at Customer Service?

  • You can immediately begin to snap photos of your receipts and submit them via the mobile app to earn Frasers Points upon registration.
  • Before you make your first point redemption, please approach the Customer Service Counter to register a Frasers Rewards Gift Card.

7. What will happen to the existing e-cash in my account?

  • Your existing e-cash will be credited to a new Frasers Rewards Gift Card. Simply present your NRIC/FIN at the Customer Service counter to collect your Gift Card. To use the rebate, simply present your Frasers Rewards Gift Card at participating Frasers Centrepoint Malls retailers to offset full or partial payment of your purchase.

8.  Can I still enjoy free parking or gift with purchase (GWP) redemptions with the new Frasers Rewards?

  • Yes. You can make your redemptions by presenting same-day same-mall receipts of minimum qualifying spend at Customer Service to redeem for 1 hour free weekday parking and/or any on-going localised GWP redemption.

9. Must I be a Frasers Rewards member to enjoy all promotions and lucky draws conducted by Frasers Centrepoint Malls?

  • Yes, you will need to sign up for a complimentary Frasers Rewards membership to qualify for all promotions and lucky draws conducted by Frasers Centrepoint Malls unless otherwise stated.
  • Only a one-time registration is required to qualify for all future promotions including lucky draws.

10. Is there a membership fee?

  • No, the membership fee is currently waived.

11. What is the duration of my membership?

  • Unless the membership is terminated or suspended, the membership will be valid as long as the Frasers Rewards loyalty programme is in operation.

12. Is the Frasers Rewards membership transferrable?

  • No, Frasers Rewards membership is non-transferrable. Friends and family members keen on enjoying the same benefits can download the Frasers Rewards mobile app.

13. What should I do if I have more queries?

  • Drop us an email at FRHelp@fraserscentrepoint.com or approach the Customer Service Counter of any participating Frasers Centrepoint Malls for assistance.
reward
Frasers Rewards is a point-based loyalty programme accepted at 12 Frasers Centrepoint Malls islandwide.
Please enter your registered NRIC/FIN number and password reset instructions will be sent to you.

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